ORDER GUIDELINES
MINIMUMS
Screen Printing- 25
Direct to Garment- 12
Embroidery- 10
PAYMENT
We require all orders to be paid in FULL. If payment has not been made the order will NOT be processed. We accept major credit cards visa, mastercard, discover and american express (3% authorization fee), and Zelle payments.
ARTWORK
All artwork must be submitted in an illustrator or Photoshop format at least 300 dpi. If created in Photoshop please send artwork with layers. If done in illustrator make sure text is converted to outlines. We will NOT proceed with the order if artwork is of poor quality. If artwork is not sized we can size to fit on the smallest shirt to the largest shirt and make it work for all sizes.
ART APPROVAL
WE DO NOT OFFER PRESS CHECKS. Art approvals will be sent via e-mail within 3-5 business days after payment is received. The digital mock-up must be approved within 24 hours to avoid delay. After proof approval is confirmed, there will be no changes.
*Note: Incredible Designs is not responsible for hindrance on production due to delayed approval of the digital mock- up. Please be sure to check your mock-up for artwork accuracy such as: color, dimensions, spelling and product information.
ORDER CHANGES
Changes are limited to the following: Adding additional pieces to the order, changing graphic color. Additional fees and extra production time may be applied (subject to minimums). No changes are allowed once a payment is taken. Anything added to the order after the order has been placed will be considered a new order, additional fees may apply.
CANCELLATIONS
If a cancellation is made within 24 hours of starting an order, you will be subject to a 30% restocking fee plus a partial payment covering any service already provided . Absolutely NO cancellations will be allowed if the order is already in process or any printing has been done. *If your order is a rush job, there are no changes allowed.
TURN AROUND TIME/RUSH ORDERS
Our turnaround is usually 10-12 business days. If we are extremely busy our turn around can vary from 12-17 business days. Due dates are really important to us. If you have a specific date that you must have your production in your hand please let us know.
We do offer rush services but this service is not always available. In order for your order to be considered as a rush we need the following.
3-4 day 35%
5-7 day 25%
DAMAGES/ERRORS
We do our best to ensure every garment is printed correctly but mistakes are inevitable. Customers have 48 hours to inspect and report any damages or defects with the order. Keep in mind we have a 5% damage allowance, so we recommend to order additional pieces. Incredible Designs is not liable for any garment manufactured inconsistencies such as mislabeled garments, color dye irregularities, stitching errors, rip, tears or holes in garments. Incredible Designs is also not liable for inconsistencies in discharge printing due to fabric, fabric dye and/or fabric content. Incredible Designs is not responsible if certain items are out of stock. If items are out of stock we will inform you as soon as possible and offer you alternative styles. Placement: Please be aware that the industry standard is 1/4” tolerance in either direction. This will not be considered a misprint.
PRICING AND ESTIMATES
Incredible Designs has the right to change and alter pricing without notice. We care for our clients and always try to keep our prices low and reasonable.
Estimates expire in 30 days. Estimates are subject to change upon review of the graphic. You will receive an estimate within 24 hours of your quote request. (Weekends are excluded. Example: You submit a request Friday at 3:30pm you will receive your estimate on Monday during business hours. Please provide us with a little time to get back to you.)
PANTONE COLOR MATCH
Pantone color match is available and mixed by hand. Plastisol inks found on our color chart are free of charge. Specific Pantones not listed are $15 each to mix. For Water Base and Discharge color mixing, we charge $20.00 per color. Please note that Pantone color mixing for Water Base or Discharge Water Base is not 100% accurate. Color can vary between color of fabrics.
SCREENS
Screens are property of Incredible Designs and are cleaned/reclaimed for a new order immediately after production. If you wish to do a reprint of the same job later, the re-set up cost will be $15.
*If you have the same design and would like printing in a different area of the garment, it can be considered an additional screen and set up.
SHIPPING
Customers are responsible for all shipping and handling fees (if applicable). Customer must inform us when placing the order if the order will be shipped to a specific location. We use our own UPS account and add shipping cost to your invoice. Incredible Designs is not responsible for any delays.